Please feel
free to contact us for any information or assistance you may
need.
Installation Instructions:
Frequently Asked Questions:
I need email encryption that meets HIPAA,
SOX, GLB, or my State Requirements. Does Zix have a
solution for me?
Yes, all of the Zix Encryption products can be used
to meet federal and state requirements. We have experts
on staff who can help you find the right solution for
your unique environment. For more information,
call one
of our compliance specialists.
How secure is Zix Encryption?
Zix uses AES 256 encryption, which is the standard
used by the federal government, as a MINIMUM. In some
cases, the encryption standard will be even higher.
What will my recipients see?
The exact user experience will vary depending on
whether they are already a Zix customer, whether they
are using any Zix software or hardware, and how their
desktop system is configured. However, most users will
receive an email notification from the sender (you),
stating they have received an encrypted message, and to
follow a link to view it. After a short verification,
they will view the message in their browser, download
any attachments, and have the opportunity to send an
encrypted reply.
What's the difference between policy-based
encryption and voluntary encryption? Which one is
better?
Policy based encryption uses compliance filters to
scan messages and attachments for sensitive information
like PHI, Credit Cards, Social Security numbers, etc.
This is an automatic, customizable process that ensures
compliance with Federal and State law. For most
customers, this will be the preferred method for meeting
compliance requirements. Voluntary encryption is a
desktop-based alternative where the sender manually
selects the messages for encryption on a per-message
basis. For smaller customers who rarely and predictably
send sensitive information, this is a simple method for
encrypting email.
I'm interested in the Encryption Bundles,
but the phrase "3 Year Non-Cancellable Agreement" makes
me cringe. Do you have one year bundles? What the heck
does non-cancellable mean?
Yes, we have 1 year options as well. Instead of
charging customers all 3 years up front like some other
vendors, Zix lets you spread the payments out annually.
Non-cancellable just means that you have purchased all 3
years of service, but you are agreeing to pay in
installments. If you'd like to just pay it all up front,
we'll be happy to provide you with a discount.
How long are messages stored at the Zix
Message Center?
By default, these messages are stored for 14 days.
With the addition of the ZixPort custom portal,
customers may extend or shorten this window.
What if someone leaves my company, and I
hire someone new. Do I have to buy an additional license
of ZixMail?
No, you are free to add and remove users as your
company changes, as long as the total number of users
stays the same.
What if I need to add users as I go?
No problem, we can co-term new licenses with your
existing licenses. Call us for a quote
I'm a manager, and I'm uncomfortable with
allowing my employees to send messages that I can't
open. What if I need to open an encrypted message that
one of my employees has sent?
Zix offers a Corporate Key, which will open any
message encrypted using your corporate account. This is
an essential component for customers who may face
eDiscovery or litigation, or simply have a high turnover
due to the nature of their business.
I just ordered ZixMail. How long will it
take for me to get my license? What are you going to
send me?
You should see an order acknowledgement email immediately. If you haven't please contact us to make sure that your order went through. Next, we'll send you a copy of you receipt. It will take 24-48 hours for Zix to set up your account. When this is complete, we will send you an activation email with instructions for downloading and installing the software.
Why does my download link say "Trial"
software? I thought I paid for the real thing!
Don't worry, you did. The trial software link is
just a convenient way for us to provide you with the
software. The software goes from "Trial" to "Full" when
we submit your activation information to Zix.
I'm using Hotmail, Gmail, or another
web-based email system. I don't have Outlook. Will
ZixMail still work?
Yes, Zix provides a stand-alone desktop version of
the ZixMail software that will work with most web-based
email systems.
What is Hosted Email Encryption? Should I be
considering this?
For many customers, Hosted Email encryption offers a
low-cost, policy-based encryption solution that is
hassle-free. For customers with specific compliance
requirements from HIPPA, SOX, GLB or State mandates,
this is a turn-key compliance solution. If you use a
desktop-based email client (Outlook, Thunderbird, etc)
or you have a mail server on-premise, this is probably
the solution you should be considering.
I'm just looking at ZixMail. Do I need to
change my MX Record?
No.
I am completely lost with this whole
encryption thing. I don't understand email, and I need
help. Do you provide any consulting for novices like me?
Of course, we can handle everything. We have
compliance experts, IT engineers, and support staff that
are at your disposal. Our compliance consulting rates
are $75 per hour, and our IT consulting rates are $150
per hour. We can even perform remote installations or
on-site visits, whatever you need to make this a simple
process. Call us any time.
To have a sales representative contact you by telephone, please
Send us an Email Message
with your name, telephone number and the best time to call.
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